Last updated: 10/21/2026

Privacy Policy

We protect your data with transparency and responsibility.

On this page
01

Introduction

neurovIA ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

02

Information we collect

2.1 Contact

  • Full name
  • Email address
  • Phone number
  • Company name

2.2 Usage

  • Website browsing data
  • Interactions with our services
  • Technical device information
  • Cookies and similar technologies

2.3 Business

  • Project requirements
  • Information about your company
  • Feedback and communications
03

How we use your information

3.1 Providing services

  • Process and respond to your requests
  • Provide technical support
  • Develop tailored solutions
  • Manage our business relationship

3.2 Communications

  • Send information about our services
  • Answer your questions
  • Send important updates
  • Marketing (with your consent)

3.3 Improvements

  • Analyze the use of our services
  • Improve the user experience
  • Develop new features
  • Ensure security
04

Sharing information

We do not sell, rent or share your personal information with third parties, except in the following situations:

With your consent
When you explicitly authorize it.
Service providers
Companies that help us operate, with appropriate safeguards.
Legal requirements
When required by law or legal process.
Protection of rights
To protect our rights, property or safety.
05

Data security

We implement appropriate technical and organizational security measures to protect your personal information against:

  • Unauthorized access
  • Alteration, disclosure or destruction
  • Accidental loss
  • Misuse

Our measures include encryption, firewalls, access control and regular staff training.

06

Your rights

You have the following rights regarding your personal information:

Access
Request a copy of the data we hold about you.
Correction
Request correction of inaccurate data.
Deletion
Request deletion of your data.
Portability
Receive your data in a structured format.
Objection
Object to the processing of your data.
Withdrawal of consent
Withdraw consent at any time.

To exercise these rights, contact us through the channels listed below.

07

Cookies and similar technologies

We use cookies and similar technologies to improve your experience on our website:

Essential
Required for the basic operation of the site.
Analytics
To understand how the site is used.
Functionality
To remember your preferences.
Marketing
To show relevant content.

You can control the use of cookies through your browser settings.

08

Data retention

We keep your personal information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When we no longer need your information, we delete it securely or anonymize it.

09

International transfers

Your information may be transferred to and processed in countries other than your own. We ensure these transfers are made with appropriate safeguards, including:

  • Approved standard contractual clauses
  • Adequacy certifications
  • Other recognized protection mechanisms
10

Protection of minors

Our services are not intended for anyone under 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

11

Changes to this policy

We may update this Privacy Policy from time to time. When we make significant changes, we will:

  • Update the "last updated" date
  • Notify you by email (where applicable)
  • Post a notice on our website

We recommend reviewing this policy regularly to stay informed about how we protect your information.

12

Contact us

If you have questions about this Privacy Policy or how we handle your personal information, get in touch:

Address
R. Duilio, 529 — Água Branca
São Paulo/SP · 05043-020
Business hours
Monday to Friday, 9 am to 6 pm (Brasília time)
13

Conclusion

This Privacy Policy reflects our commitment to transparency and to protecting your personal data. We are always available to answer questions and welcome suggestions to improve our privacy practices.